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Special offers
The Scottish Worlds website is pleased to offer its customers exclusive special offers on selected products these are highlighted on the site.
Scottish Worlds regularly updates its offers on the Scottish Worlds Website.
Our policies
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Payment & Refunds
- Payments may be made in sterling or your local currency.
- All credit card payments are processed when you place your order, due to the nature of made to order and other specific products.
- Local currency payment rates for unchanged orders will be held at the sterling and local currency equivalent using the appropriate foreign exchange rate for up to five days while the authorisation of your credit card payment and confirmation of the fulfilment of your order takes place.
- Local currency payments, where the original order is amended will be processed at the same foreign exchange rate as the original order submitted, as long the authorisation of your credit card and confirmation of the fulfilment of your order is completed within five days.
- Where an order cannot be fulfilled in full and you have confirmed that you wish to progress the amended order, then the original value of the order will be charged to your credit card and a refund for the difference will be processed shortly thereafter.
- Such refunds may not appear on the same statement as the original order due to the processing of such refunds taking up to fourteen days. Where refunded in local currency, the refund value may also be different due to the likelihood of a different foreign exchange rate being applied on the date that the refund transaction takes place.
- Goods will normally arrive within 14 Days of receipt of order. Specialist or made to order items may take longer due to circumstances out of our control.
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Privacy & Security
Scottish Worlds utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
- Data Protection
Scottish Worlds will ensure that your personal details are not made available to other companies for marketing purposes. We only hold your personal details in order to process your order and/or maintain your account.
- Security
At Antique Worlds we take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Please click on world pay to read about how secure our site is. Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details will be deleted.
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Terms & Conditions
- Once you have confirmed your order you will receive an email to confirm receipt of your order
- Within five days of confirming your order we will send you a further email to confirm that we can fulfil all of your order in its entirety.
- Cancellations, amendments & returns - please inform us as soon as possible if you realise that you need to amend your order. Call us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively email us at info@scottishworlds.com and one of our advisors will assist you. If you amend your order, you may find there are changes to your delivery timescale and/or the price that you pay for the item, if payment is in local currency. You will be charged the current local currency equivalent selling price on the day you amend the order.
- If you wish to cancel or change your order after your order has been despatched, Scottish Worlds reserves the right to recover the costs of that delivery. This will be confirmed with you at the time of cancellation.
- Once you have taken delivery of your order, you have a legal right to cancel your order within 7 days with the exception of made to order products.
- You will be charged for the delivery of product(s) and this will be shown separately on the billing page of the site when you complete your order.
- For your made to order items. We cannot accept any returns unless the goods are faulty in which case we will replace the faulty item.
- All items returned must be in a saleable condition.
What is the Scottish Worlds address?
Head Office: Scottish Worlds, 163 Fog Lane, Didsbury, Manchester, MJ20 6FJ
If I have a query or complaint where should I contact?
Scottish Worlds, 163 Fog Lane, Didsbury, Manchester, MJ20 6FJ
Call us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively email us at info@scottishworlds.com
Why do you need my email address?
We need your e-mail address, so that we can communicate with you quickly and update you with the status of your order, with your consent, we would also like to let you know about our special offers and promotions.
Do you appoint dealers or accept volume purchase enquiries?
We welcome agents, dealers, whole sellers and business partners. We have very special prices for Scottish, Irish & Welsh Band Groups. Inform us your requirement by e-mail. Use "Contact us" or Call us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively, email us at info@scottishworlds.com. Our lines are open Monday to Saturday, 9 am to 6.00 pm (GMT).
How can I pay?
Online we accept Visa credit, MasterCard credit, Switch Maestro debit, Visa delta debit, Amex Electron Solo. To order by phone. Call us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively, email us at info@scottishworlds.com. Our lines are open Monday to Saturday, 9 am to 6.00 pm (GMT).
Is it safe to put my credit card details on the website?
We can assure you that we do not take chances with your valuable information. The site is completely secure and all information is protected by state of the art technology.
Do you accept all credit and debit cards?
Online we accept Visa credit, MasterCard credit, Switch Maestro debit, Visa delta debit, Amex Electron Solo.
Can I use Gift vouchers on your website?
At present you cannot use gift vouchers as a form of online payment. Please contact us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively email us at info@scottishworlds.com where we can check the availability of stock for you, when you can then send your voucher in to pay for the items.
Do you despatch to Europe, America, Canada and the Rest of the World?
Yes, we deliver to most countries of the world. Postage is charged according to the weight and destination of the parcel and postage charges are displayed when you place your order on the website. Goods will normally arrive within 14 days of receipt of order. Specialist & out of stock items may take longer due to circumstances out with our control.
What are your currency payment options?
Scottish Worlds accepts the following currencies for payment of goods on our site: British Pound, Euro, US Dollar, Canadian Dollar, and Japanese Yen & Australian Dollar.
Taxes
When placing any order outside the European Union (EU) we normally do not charge our local taxes provided the goods are directly despatched to an address outside the EU. This is subject to the specific country to which the order is being despatched.
Your goods may be subject to customs fees and import duties of the country to which your order has been shipped. These charges (and any additional charges for customs clearance), are levied once the goods reach their destination and must always be borne by the recipient of the shipment.
Goods
You are responsible for ensuring that the goods can be lawfully imported to the destination country. When placing an order the recipient is the importer of record and must comply with all laws and regulations of the destination country.
How much does postage cost when I need to send goods abroad?
Postage is charged according to the destination, packaging and weight of your parcel, postage charges are displayed when you place your order on the website.
How much is postage?
Postage is charged according to the destination, packaging and weight of your parcel, postage charges are displayed when you place your order on the website.
How do you deliver the goods?
All orders under 2000 grams (2 Kg.) will be delivered by Royal Mail, packages over 2000 grams will be delivered by Parcel Force.
How long does it take to deliver?
Goods will normally arrive within 14 days of receipt of order. Specialist & out of stock items may take longer due to circumstances out with our control please allow 28 working days for delivery.
Can I have the parcel sent to an alternative address?
Yes, just give us an alternative delivery address. We will also need your credit card address to verify your payment.
Can I track my order?
Your order can be tracked throughout the United Kingdom. This excludes items that are valued less than £50 that are sent by first class post.
Why do I have to pay to return goods?
As with postage payments, the alternative would be to increase the prices of our goods.
How long should I normally wait for a refund to my card?
We endeavour to process your returns as quickly as possible but please allow up to 14 days.
If an item is faulty, who should I contact?
You should contact us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively email us at info@scottishworlds.com.
We will help you to find an alternative and discuss any issues you might have.
Can I return Sale items?
If prices are reduced in our clearance events we will advertise that goods are purchased on a non-refund, non-exchange basis. Normal sale priced goods should be returned for refund or exchange within a 14 day period.
Can I return a made to order item?
As your order would be made to your requirement. We cannot accept any returned items unless they are faulty, in which case we will replace the faulty item.
If I return an item and reorder another will I be charged postage?
Yes you will be charged postage if you return an item and reorder another.
When I provide my email address what correspondence will I receive?
We will email you to confirm your order and payment. We will contact you if we have any queries in connection with your order or personal details.
How can I find out about events, sales and special occasions?
By registering your email address with us we will keep you informed about local and company events. Please advise us if you change your email address so that we can keep in touch with you.
What is the Scottish Worlds email address?
info@scottishworlds.com
What is the Scottish Worlds telephone number?
Call us on +44 (0) 161 870 2301 or +44 (0) 161 870 2196. Alternatively email us at info@scottishworlds.com
Why do you need my telephone number?
We need your phone number so that we can communicate with you quickly and update you with the status of your order. With your consent, we would also like to let you know about our special offers and promotions.
Why do you show products on the website or in the catalogue that are not available?
Some of the product on the Scottish Worlds website will go out of stock for short periods of time.
Why do I have to wait so long after I place my order for delivery of selected items?
Some of the items on the website have to be made to order this can take up the extra time.
Is My Credit Card Information Secure?
Yes your credit card information will be kept secure at all times via worldpay. For more details visit www.worldpay.com.
Do you pass on my data to Third Parties?
Your data will not be passed onto third parties.
How do you use my personal data?
Your personal data will only be used to full fill your credit card transaction.
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